Packaging Innovations & Empack 2024 interview: Fraser Doherty of Beer52

A team of passionate guides

With a team of over 120 individuals based in their Edinburgh headquarters, Beer52 is a hub of passionate individuals working across various facets of the business, including the company’s in-house magazines, Ferment and Glug.

“One of the things we are proudest of is our record of promoting from within. It’s a point of pride for me to see many of our colleagues join in entry level roles, and develop their careers in exciting directions within supply, content production, finance and more.”

Crafting a unique experience

At the heart of Beer52’s offer is the concept of discovery. Fraser’s core mission is clear – to blend the best elements of community culture with a raft of exciting craft products from around the globe, helping its members find new favourites and using data and listening to constantly evolve.

“Because our expert buyers do the leg work of tasting thousands of different beers and wines every year (tough job, I know!), customers can be sure that every beer or wine they get from us will not only be delicious, but will help them discover new styles of beer, grape varieties they wouldn’t otherwise find in the supermarket, and from regions of the world that are harder to find in the supermarket.”

Thriving during challenges

The pandemic presented challenges, but the pioneering Beer52 model rose to the occasion. With stores closed and shelves laying empty, the company experienced significant growth as delivering beer to people’s homes became a crucial service to offer.

“I was proud of how our team rose to the challenge. During the global pandemic, our business grew quite dramatically. We were able to support craft breweries with some of their biggest orders ever during a time when conventional sales through pubs and bars had dried up.”

With the service hitting all the right notes with its audience, Beer52 earned recognition as one of the 100 fastest-growing companies in the UK. This period also saw the launch of Wine52, Beer52’s venture into disrupting the UK wine club market.

Mission to support craft producers

Fraser is keen to highlight how the raison d’etre of Beer52 is not just about connecting craft beer lovers with product to fall in love with, it’s also about supporting small, talented breweries and winemakers in growing their businesses.

Therein lies the core of the Beer52 culture – its mission extends beyond delivering quality products. It’s about fostering a sense of community and connection among craft enthusiasts, encouraging recommendations, opinions and discussion.

Notably, Beer52 uses eye-catching designs on its corrugated box packaging, showcasing the imagination and skills of independent artists and creative talent. The packaging is a fantastic example of a brand leaning into the ‘packaging as an experience’ mindset.

Continuous evolution and customer focus

Logistical strength is the make-or-break factor for many e-commerce focused businesses, and Beer52 is no different. To ensure a great customer experience and reduce the cost impact of losses, the organisation focuses on reducing damaged and delayed parcels.

“As well as creating an exciting new product every month, it’s vital that we’re able to reduce the number of delayed or damaged parcels and respond to customer enquiries in a timely fashion. To do that, we have an extremely close relationship with our delivery partners, 3PL (third-party logistics) and packaging suppliers, to constantly improve our service levels. This also makes us better and better at coping with peaks in demand at key periods, such as Christmas.”

The vision, of course, is a seamless customer experience.