We are a company that thrives on hard work and individual effort, with a rewarding progressive future. Travel abroad is often part of our validation of machines and for training. For which a full UK passport and/or full residency will necessary.
This job role does include some overnight stays.
Reporting to the Engineering Manager
Requirments –
• BTEC Mechanical/Electrical Engineering
• HNC/HND in Mechanical/Electrical Engineering
The role
Taking the lead on Installs
o single machine or full production lines
• Attending FAT and SAT with customers (at Supplier’s Factory or Hereford site)
o Reporting through FAT validation sheet to HQ
• Commissioning machines
• Problem Solving to achieve required outcome for the customer
o On Site – HQ and Customer site
o Via Facetime/Video Call
o Over a telephone call
• On-going customer service (after commissioning) either via phone/teams or in person
o With Management knowledge
• Mentoring Autopack Engineers
o Training
o Advice
o Supporting
o Guiding
o Problem Solving
• Full reporting after customer visit (breakdown, installation
• Liaising with Supplier’s Engineer (in person or over phone/teams or in person) • Supporting the Company’s ISO 9001 Quality System
• Delivering training to customer’s Engineers & Operatives after installation
• Servicing and providing ongoing support for installed machinery/lines.
• Liaising and ordering from Engineering suppliers
• Exhibition duties as and when necessary
• Any other duties that the management deem necessary.
