Frequently Asked Questions
In this section you will be able to find the answer to the most frequently asked questions.
If you still have doubts or questions do not hesitate to contact the Operations Team
Pre Show FAQ
To access the webshop you will need to log into your MyEasyfairs account. Once logged in you can access the webshop through the “Manage stand” tab.
You will then be able to order additional items for your stand through the webshop. Once you place an order you will receive an invoice for the items within a couple of days.
If you have missed the deadlines for forms please contact the operations team immediately to ensure your ability to build and exhibit.
If you have missed the deadline for ordering furniture, graphics or additional stand items please contact the operations team.
Please note that orders will be subject to availability.
The grid plan must show the placement of your electrics, storage area, or any additional stand fittings that you have ordered. Please view our grid plan FAQ to help you when filling it out.
If you are a space only stand please ensure you clearly mark the placement of your electrics.
You will find all important timings for the following in the Timetable page:
– Build-up times
– Show open times
– Break down times
Yes, the online forms are mandatory for all exhibitors as they cover your stand during the show open days. The forms your stand builder has submitted cover your stand during the build-up days.
No, as we work with an automated system, we are unable to invoice the stand builder directly. The invoice will automatically go to the exhibitor, and they will have to arrange payment with the stand builder themselves.
Ordering your graphics from us includes the printing, installation, maintenance and removal of the graphics from your stand. All you will need to do is send your artwork to pinec_ops@easyfairs.com before the deadline and we will do the rest.
Please refer to the Shell Scheme Stand page for information on what is included in the stand package. If you are a space only stand, you are still entitled to all of the items in the shell scheme package – please complete the Shell Request form to let us know which items you do not need.
If you require entry on build-up or breakdown dates you will require a sliver wrist band which allows us to identify you as a contractor.
The contractor wristbands will be provided to you once you enter the venue, and confirm you have read and understood our onsite rules and procedures. For sustainability, we encourage you to reuse your silver wristbands.
Logistics will be provided via our third party supplier, please contact our operations team for more information or visit the Delivery & Traffic page.
You will be able to retrieve your ordered parking tickets at the Organisers office.
If you would like to receive a delivery onsite, you must clearly identify your company name on the label and ensure that you are on your stand to receive the delivery
Please note, if you are not present when the delivery arrives, the organisers cannot accept the parcel for you, so it will be returned.
Dimensions of items you have ordered are provided in the description of the product on the MyEasyfairs shop.
If you need additional information on items that you have ordered please contact the operations team.
If you would like to hire a forklift onsite please go to the GES Helpdesk and someone from the team will be able to assist you. If you would like to book in advance, their details can be found under ‘Suppliers’
As forklifts are subject to availability please ensure you check the Suppliers page for more information on how to rent a forklift.
Onsite FAQ
If you have difficulties onsite please go to the help desk which will be located within the venue. The team will be able to help you with issues in relation to furniture, your stand, AV and any additional orders.
Please note that furniture orders or AV orders onsite are subject to availability. To guarantee that you receive additional furniture please ensure you order ahead of time via our MyEasyfairs shop or contact the operations team.
Please note parking is subject to availability so please ensure you view our Delivery & Traffic page which provides you with information on how to book parking. Additional costs may apply if you have not booked your parking ahead of time.
The Smart Badge is a lead capturing tool. During the event, visitors will be able to touch their badge onto your badge reader. By doing this, they will receive your company information that you have entered in your My Easyfairs account.
Once the event is over and your reader has been returned, you will be able to download all the leads from the visitors who have touched your reader.
This includes all contact information which can be exported as an Excel spreadsheet.
For more information about the Smart Badge please contact demi.hutton@easyfairs.com
Every exhibitor must remove the rubbish and waste from their stand during build-up, show days and breakdown. If rubbish or waste remains on the stand, extra costs may be applicable to the exhibitor.
A cleaning service is available, please contact the operations team to arrange this.
There are multiple charging spots around the venue located in coffee shops and networking areas.
If you are having trouble finding these onsite please visit the help desk where someone will be able to assist you.
